Features
Website Edits and Development
Plans include 60 or 90 minutes of development time per month for any changes and improvements you may need. You can choose to use this at any time during the month, and requests can be made through the customer portal. Most requests are completed and implemented within 48 hours.
Unlimited Emergency Fixes
Now you can always keep your site in perfect working order. All plans include an unlimited amount of emergency fixes for the lifetime of the account. If you notice a problem, let us know through the Customer Portal and we will spring into action.
24/7 Support Ticket Coverage
Our team of developers is available every day of the year to ensure your site is taken care of. We don’t take a day off, to ensure that you can.
WordPress Health Checkup
Let’s face it; it’s possible your website could be a real train wreck. No big deal! We’ll carry out an initial website health check to make sure your WordPress installation is healthy, up-to-date, secure, and free of issues. If fixes are needed, we’ll take care of it.
Heatmaps, Scroll Maps and Click Maps
Optimize plan subscribers can get rid of “best practices,” opinions, and design guesswork. We’ll provide you with heatmaps, scroll maps, and other visual reports that will show you exactly how your customers are interacting with the elements on your site.
Customer Portal Access
You will have access to a secure online Customer Portal from our website and within your WordPress admin dashboard. The portal makes it easy to submit support tickets, view weekly reports, and managing all aspects of your account.
Weekly Reporting
Each week we will update your customer portal with vital information. You’ll know what work we’re doing, how your site is being maintained and secured, your site speed and SEO scores, and how much dev time is available for the balance of the month.
Daily Secure Off-site Backups
We back up your website to a secure cloud server every day, giving you complete peace of mind. If the worst ever happened, we can restore the site from a recent backup and have you up and running in no time.
Performance Tune Up
Slow page load times are common for WordPress sites. For Optimize plan subscribers, we will tune up your site to speed up page load times. Not only will this improve the user experience for visitors, but a faster loading site will also improve your SEO and conversion rate. We’ll perform additional tune ups, as needed.
SEO Optimization
For Optimize plan subscribers, we will carry out an initial SEO audit on your website and do basic technical work that can improve your search visibility. We share before and after reports with you in your customer portal and continue to monitor them on an ongoing basis.
Weekly WordPress Plugin Updates
We run any plugin updates that need to be made to the plugins installed on your site. Our team of experts will make sure you’re always running the latest versions with no compatibility issues.
Weekly WordPress Core Updates
The latest WordPress Core updates are tested and installed on your site when they become available. We always make sure your site is running the latest, most secure installation of WordPress with no compatibility issues.
Daily Security Scan For Malware
We run a daily security scan of your site to check for any vulnerabilities within your WordPress installation. We want to find (and fix) any security vulnerabilities before a “bad guy” does.
24/7 Uptime Monitoring
We check your website 24/7 for uptime. If your site is down for any reason, we will investigate the cause. In most cases, we can get your site back online within minutes. But, if the issue is something more serious or related to your hosting, we can advise on the best route of action to get your site back online.
Improved Real-time Site Security
After reviewing your initial health check report, we improve your security by installing a web application firewall, a brute force attack blocker, and a malware scanner. We also secure your WordPress login page by changing the URL and adding a security question to your registered user login process.
Malware Removal
If your site is ever hit with a successful malware attack, we’ve got you covered. We safely remove any malicious code in your website file system and database. We restore your site completely.
Google Analytics Installation
Google Analytics is the world’s most popular web analytics service, and it’s totally free. Analytics tracks and reports website traffic, conversions, and more. If you haven’t installed Analytics, we’ll install this invaluable tool on your site.
Google Search Console Set Up
Google Search Console is a free service that helps you monitor, maintain, and troubleshoot your site’s presence in Google Search results. We’ll set up the Search Console to help you understand and improve how Google sees your site.
Weekly WordPress Theme Updates
It’s important to update your WordPress Theme and resolve any code conflicts as soon as updates are released. If these updates aren’t made, your risk of being hacked goes through the roof. We’ll check for updates every week and apply them when they’re available.
eCommerce or Advanced Functionality Websites
Ecommerce, membership, multilingual, and other advanced functionality websites are incredibly complex under the hood. No worries, our expert WordPress developers have got you covered with our Optimize plan.
Features
Website Edits and Development
Plans include 60 or 90 minutes of development time per month for any changes and improvements you may need. You can choose to use this at any time during the month, and requests can be made through the customer portal. Most requests are completed and implemented within 48 hours.
Unlimited Emergency Fixes
Now you can always keep your site in perfect working order. All plans include an unlimited amount of emergency fixes for the lifetime of the account. If you notice a problem, let us know through the Customer Portal and we will spring into action.
24/7 Support Ticket Coverage
You will have access to a secure online Customer Portal from our website and within your WordPress admin dashboard. The portal makes it easy to submit support tickets, view weekly reports, and manage all aspects of your account.
WordPress Health Checkup
Let’s face it; it’s possible your website could be a real train wreck. No big deal! We’ll carry out an initial website health check to make sure your WordPress installation is healthy, up-to-date, secure, and free of issues. If fixes are needed, we’ll take care of it.
Heatmaps, Scroll Maps and Click Maps
Optimize plan subscribers can get rid of “best practices,” opinions, and design guesswork. We’ll provide you with heatmaps, scroll maps, and other visual reports that will show you exactly how your customers are interacting with the elements on your site.
Customer Portal Access
You will have access to a secure online Customer Portal from our website and within your WordPress admin dashboard. The portal makes it easy to submit support tickets, view weekly reports, and managing all aspects of your account.
Weekly Reporting
Each week we will update your customer portal with vital information. You’ll know what work we’re doing, how your site is being maintained and secured, your site speed and SEO scores, and how much dev time is available for the balance of the month.
Daily Secure Off-site Backups
We back up your website to a secure cloud server every day, giving you complete peace of mind. If the worst ever happened, we can restore the site from a recent backup and have you up and running in no time.
Performance Tune Up
Slow page load times are common for WordPress sites. For Optimize plan subscribers, we will tune up your site to speed up page load times. Not only will this improve the user experience for visitors, but a faster loading site will also improve your SEO and conversion rate. We’ll perform additional tune ups, as needed.
SEO Optimization
For Optimize plan subscribers, we will carry out an initial SEO audit on your website and do the necessary technical work to improve your search visibility. We share before and after reports with you in your customer portal and continue to monitor on an ongoing basis.
Weekly WordPress Plugin Updates
We run any plugin updates that need to be made to the plugins installed on your site. Our team of experts will make sure you’re always running the latest versions with no compatibility issues.
Weekly WordPress Core Updates
The latest WordPress Core updates are tested and installed on your site when they become available. We always make sure your site is running the latest, most secure installation of WordPress with no compatibility issues.
Daily Security Scan For Malware
We run a daily security scan of your site to check for any vulnerabilities within your WordPress installation. We want to find (and fix) any security vulnerabilities before a “bad guy” does.
24/7 Uptime Monitoring
We check your website 24/7 for uptime. If your site is down for any reason, we will investigate the cause. In most cases, we can get your site back online within minutes. But, if the issue is something more serious or related to your hosting, we can advise on the best route of action to get your site back online.
Improved Real-time Site Security
After reviewing your initial health check report, we improve your security by installing a web application firewall, a brute force attack blocker, and a malware scanner. We also secure your WordPress login page by changing the URL and adding a security question to your registered user login process.
Malware Removal
If your site is ever hit with a successful malware attack, we’ve got you covered. We safely remove any malicious code in your website file system and database. We restore your site completely.
Google Analytics Installation
Google Analytics is the world’s most popular web analytics service, and it’s totally free. Analytics tracks and reports website traffic, conversions, and more. If you haven’t installed Analytics, we’ll install this invaluable tool on your site.
Google Search Console Set Up
Google Search Console is a free service that helps you monitor, maintain, and troubleshoot your site’s presence in Google Search results. We’ll set up the Search Console to help you understand and improve how Google sees your site.
Weekly WordPress Theme Updates
It’s important to update your WordPress Theme and resolve any code conflicts as soon as updates are released. If these updates aren’t made, your risk of being hacked goes through the roof. We’ll check for updates every week and apply them when they’re available.
eCommerce or Advanced Functionality Websites
Ecommerce, membership, multilingual, and other advanced functionality websites are incredibly complex under the hood. No worries, our expert WordPress developers have got you covered with our Optimize plan.
