Sweet, your call is booked!
A calendar invite has been emailed to you and added to our calendar as well. We’re looking forward to our chat!
In the meantime…
Check out our frequently asked questions, below. Who knows, sometime an FAQ will trigger more questions and we can address those during our call as well.
Love Your Site provides fully managed, on-going 24/7 WordPress website maintenance, updates, optimization, support, and security for business owners, agencies, and freelancers.
To start, we’ll conduct a Health Check-Up to ensure your WordPress installation is healthy, up-to-date, secure, and free of issues. If there are problems – we’ll fix them.
If you’re an Optimize plan subscriber, we’ll follow that up with an SEO Audit and a Performance Tune-Up to improve your site speed and page load times. We’ll fix any technical SEO issues we’ve discovered that are hindering your SEO results.
Our experts will regularly perform technical SEO optimization and site speed improvements and all other WordPress maintenance updates.
We don’t just maintain your site — we help you perfect it so that you can generate more customers.
It starts by correctly setting you up with Google Analytics, a free web analytics service that tracks and reports website traffic and behavior on your site. We’ll also connect your website to Google Search Console, a free service that helps you monitor, maintain, and troubleshoot your site’s presence in Google Search results.
But it gets even better…
We’ll even provide you with heatmaps, scroll maps, and other visual reports. These reports will show you exactly how visitors are interacting with your site. With this in-hand, you can make site adjustments to ensure your customers always Love Your Site❤️!
You can get started online, and the sign-up process is simple and only takes a few minutes. After sign-up, we’ll collect some essential information about your website that we need. With this information in hand, we will complete our set up within 1-2 business day. If you’re unable to provide all of the information we need to complete the setup process, we’ll contact you to help you pull the information together. Note, this may delay the setup process; we’ll do our best to avoid that.
Absolutely! Every week after we have applied updates and carried out any regular maintenance, we will send you an email encouraging you to log into the Customer Portal to view your latest dashboard reports. We’re proud of our hard work, and we want you to see what we’re doing on your behalf.
We exclusively use a support ticket system via our Customer Portal because having support requests recorded in writing makes life much easier for both of us. The Customer Portal is in lieu of phone calls or live chat. Our 24/7 team is extremely responsive to every support ticket raised. You will be notified by email once we have started working on your ticket.
We monitor your site around the clock, 24/7. We also manually log in and check your site once a week. Every week, we apply any plugin, core, and theme updates that need to be processed. After we have applied updates, our WordPress experts’ team will also check your site to ensure no issues have arisen. If we find any problems or conflicts, we work to resolve them until they are fixed.
We offer unlimited emergency fixes for the life of your plan. Any fix to your current WordPress site is covered, no matter how big or small or how many fixes are needed. “Unlimited emergency fixes” excludes issues with any new development/functionality that is added.
Our team of WordPress experts is available 24/7, so if you have an issue with your WordPress site, please tell us. Support tickets are typically resolved within 3-4 hours (depending on the issue’s complexity). Critical issues flagged as high priority are looked into within 1-2 hours, usually less.
Website improvements include any changes you would like us to make to your existing site. For example, page changes, adding content, building a new page, installing, or configuring a plugin are just some examples. If you’d like us to create a new page, page design isn’t included. You’ll need to provide us with the design and content to build a new page. If you need help designing a new page, those services may be purchased separately.
If you use all of the website improvement time in your plan, we will notify you. You can purchase additional improvement/development time from our website in 30-minute blocks.
We take daily offsite backups of your entire site and database and stored them on a secure cloud server. We keep the last seven days of backups and also one full backup per month. In the rare situation that we needed to restore your site from an earlier backup, we can do that in no time.
We will be monitoring your site 24/7, and if an issue is detected, we will alert you right away. Our WordPress experts will jump into action right away! Our developers will remove any or malicious code malware to get your site back running as quickly as possible.
For existing subscriber, we will advise you if a plugin on your site is no longer supported or compatible with WordPress’s latest version. Our experts will recommend some options resolve because depreciated plugins are often a significant security risk.
Yes, we will perform all of the optimization work to speed up your page load times. There’s no extra charge for this if you are an Optimize plan subscriber. Ongoing, we will monitor and maintain the speed increase as long as you’re an Optimize plan subscriber. Maintain subscribers can purchase a one-time Performance Tune-Up.
Basic site-level SEO optimization is included with the Optimize plan. This does not include in-depth on-page or off-page SEO work. We’ll start by performing an SEO audit of your site and calculating your SEO score. This will be shared with you, and with a clear roadmap in hand, we begin work on improving and fixing issues. When we’re finished, we’ll post your new SEO in your Customer Portal, and your site will be in great overall SEO shape.
Absolutely, yes! If you require custom development or a project that falls outside of your support plan, we can provide you with an estimate. Book a call with us to discuss your next project. We’d love to help you.
Our standard plans do not include hosting, but we can provide shared WordPress hosting solutions on a customized plan. Our hosting options will definitely improve the overall performance and stability of your site. Please book a call with us for more information about our hosting packages.
Unfortunately, not at this time. However, if you manage multiple sites because you are a developer, freelancer, or agency, you should become a Love Your Site partner. We have a very generous partner program.
